NOTICE: Security Certificate Update (For specific software only)
Dear Customer,
if you use our Trusted Client, Trusted Station, Web Service for Electronic Invoicing or Long Term Archiving (LTA), RCP (Rich Client Platform), or Client JTS3 software, we kindly ask you to read this message carefully.
We are updating the security certificates of our infrastructure. In order for the software to continue communicating securely with our servers, it is essential that this update is also carried out in advance on your systems.
The intervention on our servers will take place in two separate phases: March 26 at 6:00 PM and April 9 at 6:00 PM. Since the update on your systems must be completed before our intervention, please follow this rule:
- Proceed immediately with the update by following the instructions below.
- If you experience any issues during this period, please open a ticket with our helpdesk.
Note: All involved customers will receive a specific email communication indicating their exact maintenance date.
If you use products or services other than those listed above, you can ignore this notice: no action is required on your part.
If you need to perform the update, please select your version and follow these quick steps:
1. Trusted Client Users
- Download the [Automatic update utility (ZIP)].
- Extract the file to your PC and double-click on
Update_TC_cert.bat(confirm Administrator permissions if prompted). The program will do everything automatically.
2. Trusted Station Users
- Save and extract the archive containing the new certificate [GeoTrust TLS RSA CA G1.crt].
- Ensure that the Trusted Station software is completely closed.
- Go to the program’s installation folder (C:\ESPLUSW\Certificati) and add the newly extracted file.
- Restart Trusted Station.
3. Web Service / Client JTS3 Users
- Download the [GeoTrust TLS RSA CA G1.crt].
- Since these systems are integrated into your infrastructure, please forward this file immediately to your IT Department / System Administrator for installation on your servers.
4. RCP (Rich Client Platform) Users
- For this specific software, the update requires verification on our part. Please open a ticket through the Customer Area to receive instructions and dedicated assistance.
Have doubts or need support? Our technical team is at your disposal, open a ticket through the Customer Area.
