Help Desk Guide

The service allows Intesa's customers to receive technical assistance from specialized operators, after entering their reference credentials.

In order to access the Client Area you should user your email and password. If don't have your password but your email is already registered in our systems, you can set the password by clicking 'Forgot your password?' on the authentication page.

If your email is not registered, you can request access to the Help Desk service by clicking the 'Request your account' button in the client area of the portal: https://www.hda.intesa.it/en/customer-area/.

There are two ways to access the Help Desk:

1. By Phone
Phone access to the Help Desk is available from Monday to Friday between 8:30 AM and 7:00 PM. It allows you to open a ticket, receive telephone assistance from operators, and receive email notifications for ticket opening, assignment, and closure. To access the phone service from Italy, you can call the toll-free number 800 805 093, while for international calls, dial +39 02 39 30 90 66. You will need to provide your email address (the one used for registration) and describe the issue you're facing.

2. By Web
Web access to the Help Desk allows you to open an online assistance ticket, check the status of your ticket's progress, and optionally add additional comments to help resolve the issue. To access via the web, visit the address https://www.hda.intesa.it/en/, click on the 'Client Area' on the website, log in by entering your email and password, and proceed to fill out the ticket.

Note: Customers already registered with the Help Desk will need to set their password upon first access. Those who do not have an account can request one directly from the website https://www.hda.intesa.it/en/. This site is also accessible from the website www.intesa.it/en by clicking on the 'Help Desk' link in the top right corner.

The Help Desk service is available from Monday to Friday from 8:30 to 19:00.

Download the manual containing the instructions for opening a ticket.