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Dear Customer, following the continuous innovative path that our company has been undertaking in recent years, we are happy to announce that starting from 01/10/2023, the current support ticket management platform has been replaced by a new platform based on JIRA Software technology that we hope will make your Customer Experience more intuitive and more efficient.
As a further simplification, in order to open and consult support tickets, we would like to inform you that it will be necessary to use your own e-mail address (the one already registered on the current platform) and it is not longer be necessary to communicate additional identification codes.
During the platform migration activities, Intesa ensures that all necessary technical and organizational measures have been applied in order to ensure privacy compliance. Data processing has been carried out in accordance with the current Data Protection Code (GDPR) and the Intesa Privacy Statement.
Best Regards, |
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